Shipping policy

mabelmoose.com · operated by 4jam Inc · Last updated: [date]

Production and dispatch

Every item is made to order. We ship your order within 15 business days of the time it is placed. That is up to 5 business days for us to prepare your order and up to 10 business days to produce it. Business days are Monday to Friday, excluding public holidays.

Delivery time

Delivery takes up to 10 days after dispatch. Delivery estimates are not guarantees.

Where we ship

We currently ship to the United States only. We cannot ship to PO boxes.

Shipping cost

Orders over $150 ship free. [Shipping cost for orders under $150.]

Tracking

When your order ships, we email you a shipping confirmation with a tracking number, where tracking is available.

Duties and taxes

Customs duties and import taxes are prepaid, so you will not pay anything extra on delivery.

Address accuracy

You are responsible for entering a correct address. If a package is returned to us because of an incorrect address, reshipping is at your cost. If you entered the wrong address, email support@mabelmoose.com with your order number within 12 hours of placing your order and we will correct it if we can.

Delays and lost packages

If we cannot ship your order within 15 business days, we will tell you and you may cancel for a full refund. If tracking shows no movement for 7 days, or your order has not arrived 10 days after it ships, contact us and we will investigate and replace it.