Refund policy

mabelmoose.com · operated by 4jam Inc · Last updated: [date]

All sales final

Every item is made to order from the photo and options you provide, and production begins as soon as your order is placed. We do not offer refunds or returns for change of mind, or because you would have preferred a different look, where the product reasonably matches your approved preview.

Previews

The preview represents your design but is not an exact picture of the final product. Printing on glass can cause small differences in color, detail and shading. By paying, you approve the design as shown. We cannot change the design after purchase.

Cancellations and changes

Orders cannot be cancelled, and cancelled orders are not refunded. If you entered the wrong shipping address, email support@mabelmoose.com with your order number within 12 hours of placing your order and we will correct it if we can.

Damaged, defective or incorrect items

If your item arrives damaged, defective or not what you ordered, email support@mabelmoose.com within 3 days of delivery. Include your order number and clear photos of the item, the outer box, the shipping label and the inside packaging. We may ask for a short video showing the damage. Please keep the item and all packaging until your request is resolved.

We review every request. If we can verify that the item arrived damaged in transit, defective, or materially different from what was advertised, we will replace it at no cost to you. If we are unable to replace it, we will refund you instead.

Each order qualifies for one replacement. We do not replace or refund items damaged after delivery, through handling or use, or by normal wear. We may decline a request if the photos or packaging do not match the damage reported.

Late or lost orders

If we cannot ship your order within 15 business days, we will tell you and you may cancel for a full refund. If tracking shows no movement for 7 days, or your order has not arrived 10 days after it ships, contact us and we will investigate and replace it.