How it works

  1. Step 1

    Upload

    Upload a photo of your pet. A clear, well-lit phone photo of their face works best.

  2. Step 2

    Preview

    We turn your photo into a personalized design. The preview is free, so you see it before you pay.

  3. Step 3

    We make it

    Once you approve your design and order, we make your keepsake to order, just for you.

  4. Step 4

    Ships

    Your order ships within 15 business days and arrives up to 10 days later. We email you when it ships.

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Frequently asked questions

What kind of photo works best?

A close-up where your pet's face is clear and in focus, they're facing forward, and the lighting is bright and even. Dark, blurry or side-on photos give weaker results. See the Photo Guide on any product page.

Will it look exactly like the preview?

No. The preview is a representation of your design, not an exact picture of the final product. Colors, fine details and shading may differ slightly once printed on glass. The clearer your photo, the closer the final piece will be to the preview.

What sizes are available?

Sizes vary by product. You'll find the size options on each product page.

How long until I get my order?

Every suncatcher is made to order. We prepare your order within 5 business days, production takes up to 10 business days, and delivery takes up to 10 days after it ships. We email you when it ships.

Where do you ship?

We currently ship to the United States. Orders over $150 ship free. We can't ship to PO boxes, so please enter a full street address.

Can I change my order?

The design can't be changed after purchase, because you approve the preview before you pay. If you entered the wrong shipping address, email support@mabelmoose.com with your order number within 12 hours of placing your order and we'll correct it if we can. After that we can't change it.

Do you offer refunds?

No, all sales are final. If your item arrives damaged, defective or not what you ordered, we'll replace it at no cost to you. If we can't replace it, we'll refund you. If we can't ship your order within 15 business days, we'll tell you and you can cancel for a full refund. Full details are in our Terms of Service.

What happens to my photo?

We use it only to make and ship your order. We don't use it in marketing without your permission, and we delete it one month after your order is delivered. See our Privacy Policy for details.

See all FAQs
  • Free ShippingOn orders $150+
  • Preview Before OrderingSee your personalized artwork first
  • Made From Your Pet PhotoPersonalized for dogs, cats & more
  • Easy Contact & SupportHelpful service when you need it